sam. Sep 25th, 2021


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Director of Programs

Director of Programs, DRC

About Viamo

Mobile technology is revolutionizing how organizations engage with the people they serve. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.

Viamo believes that information is power. We connect individuals and organizations using digital technology to make better decisions. With more than 18 million people reached in 2018 alone, we are well on our way to meeting our ambitious goal of reaching 50M people annually by 2023.

About the role

Reporting to the Country Director for DRC, this position will be based in Kinshasa. This position might require up to 25% travel to USAID’s Integrated Health Program (IHP), Breakthrough Action (BA), and additional project sites as needed. Your role is to oversee all of Viamo DRC’s project implementation which currently consists of projects such as IHP, BA (USAID), and LEVER (OFDA), but will expand as Viamo’s portfolio grows. This will include managing Program Managers (currently one, possibly more in the future), providing support, building capacity, and ensuring deliverables and reporting requirements are met and Viamo is fully contractually compliant. This position will also require new business development including writing proposals, meeting and pitching to potential partners, and developing concept notes and budgets. The Director of Programs is a senior member of the DRC team, and plays a crucial role in supporting the overall mission of Viamo.

Key Responsibilities

  1. Partner Management

Provide close assistance to key partners for the effective use of Viamo’s services in the domains of health, health system strengthening, SBC, education and other sectors as they arise

Monitor stakeholder ICT4D needs according to project objectives and adapt programming and budgets as required

Inform partners of new services and product improvements

Solicit and document partner feedback, including needs and expectations to inform the ongoing development of Viamo’s offerings

Manage Program Manager(s) and provide close coaching and support, ensuring capacity is being developed at all levels

  1. Project Implementation

Oversee the establishment of annual work plans and quarterly/monthly deliverables for the program in partnership with Viamo’s Program Managers

Monitor and contribute to the implementation of work plans according to the established time lines

Oversee and complete monthly/quarterly/annual narrative and financial reports (with support from Viamo’s finance team)

Facilitate trainings and 321 content development/validation workshops

Supervise qualitative and quantitative research and other field activities

Contribute to Viamo DRC’s institutional knowledge by leading case studies, impact evaluations, etc. as needed

  1. Innovation and Service Development

Propose and pilot new service offerings to include in Viamo’s suite of ICT products

Support the 321 Product Manager in developing strong relationships with Mobile Network Operators (MNOs) to ensure the infrastructure is in place to connect with all mobile phones.

Document and share lessons learned and best practices with Viamo’s international team of program staff

Contribute to the development and implementation of Viamo’s annual strategic objectives

  1. New Business Development

Support the Country Director in the identification of new business opportunities in-country, track and respond to RFPs, and design high quality scopes of work and budgets.

Work with partners to design and launch effective mobile engagement projects; this includes building relationships, co-designing projects, preparing budgets and responding to RFPs.

Key Performance Indicators

Impact: Number of unique listeners and engagements with Viamo products and services

Bookings: Value of secured partnerships and new projects

Revenue: Execution & invoicing of program deliverables on current contracts

Team and Reporting Structure

Reports to Country Director

Line manages DRC Program Manager and 321 Product Manager


Successful candidates for this position will have:

Exemplary project management skills and the ability to manage a portfolio of large, complex projects

Experience managing USAID, UKAid, and World Bank funded projects (desirable)

Experience working with national and local stakeholders in DRC

Experience with direct sales in DRC and a large local network in Kinshasa/Goma/Lubumbashi

Demonstrated ability to multitask and prioritize, creating and implementing common project management tools such as Gantt charts, work-plans, etc.

Proven ability to create and manage complex budgets

Proven ability to work independently; flexibility and willingness to adapt to new tasks as needed

Good common sense and ability to approach situations and challenges with a creative and open mind

Bottom line focus and solution-oriented

Experience in ICT4D. Mastery of computers and mobile technology; knowledge of common software packages and an ability to quickly learn and master new software

Excellent attention to detail and thoroughness

Excellent oral and written communication skills in both English and French

Communication skills in local languages desirable

Why we love working for Viamo

Make an impact: We take part in meaningful work where millions of users access life changing info and give their voice on key issues

Learn and grow: We face complex challenges and give each other the support to learn and grow personally and professionally through these challenges.

Deliver exceptionally, work flexibly: We measure our success on results and have flexibility in how we work to achieve them.

Be a part of our passionate & inspiring team: We build meaningful relationships with driven, supportive and passionate colleagues located around the world in a virtual global community

Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients’ needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination.

Apply now with a CV and a short cover letter,8_IC3626949.htm

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